Approve agent replies
Find agent replies waiting for a person, review and approve or reject them on the web or in Scoped for Mac, and see why an agent can never approve its own.
Before you start
A Discovery form's agent replies wait for a person while the form has A person reviews agent replies before they're sent turned on, which is the default. It applies the same way to every agent: ChatGPT, Claude, Scoped for Mac or a webhook agent. Any workspace member can review a draft. An agent can never approve one, including its own.
Find replies waiting for you
Actions lists each inquiry with a reply waiting as Agent reply awaiting your approval, and owners get a notification. Open it to go straight to the conversation under Discovery › Inquiries. If you choose No action needed, the item comes back when the agent drafts another reply.
Review and approve
- Read the buyer’s messages and the whole draft. The buyer can’t see the draft yet.
- Edit the words if you need to, then choose Approve and send. A flooring estimate can’t be edited: reject it and the agent drafts a new one from the form’s rules.
- Or choose Reject draft. The agent sees that it was rejected the next time it reads the conversation.
Approve on the Mac
Scoped for Mac lists its own drafts in the menu bar under Waiting for your approval, and its notification offers Review. Review opens the whole reply, with the range, times and how long it stays valid for a flooring estimate, and Approve and Reject buttons. Approving there is the same as approving on the web: it is your click, made with your own sign-in, never the agent's. The notification itself has no approve button, and no shortcut or link approves a reply.
When a reply can’t be approved
If the buyer wrote again after the draft, Scoped asks you to reject it so the agent can answer the newer message. A closed conversation's drafts can no longer be sent. If a draft is gone, someone else may have approved or rejected it already; the conversation shows who did.