Export your workspace data
Download a portable workspace export, review its omissions, and understand how an export differs from a database backup.
Before you start
Use a workspace-owner account and check that you are in the workspace you intend to export. Make room for a JSON file and choose a safe place to keep it. The export contains workspace information, so treat it as private.
Create an export
- Open Settings → Data and find Export this workspace.
- Start the export and wait for the result.
- In Cloud, check your browser’s downloads folder. In desktop, review the saved-file location reported by the app.
Check the file
- Confirm that the file exists and is not empty.
- Review the export’s omissions report to understand what was not included.
- Keep a copy in a location appropriate for your workspace’s data.
A browser download being requested does not prove the file reached your disk. Check the actual file before relying on it.
What an export does not replace
An export is a portable copy of your workspace’s records, not a full backup. It leaves out sign-in details and agent connections, so agents need to reconnect after a restore.
In the desktop app, recovery backups are separate from exports; find them in Data. If you connect the desktop app to your own database, you’re responsible for backing it up.
If the export fails
Read the error and confirm your workspace role. If a download was blocked, check browser download settings and disk space before retrying. If the problem persists, contact support with the error and time; do not attach a full workspace export unless support has explained why it is needed.