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21 guides · 9 answersQuick answers
Which timezone do deadline reminder emails use?
Date-only deadlines use the notification timezone you save in Settings, with eligible reminders at 9 AM on the day before and due day. They wait if no timezone is saved. Client follow-ups use their exact scheduled time.
Read the guideWhere do I update the payment method for Scoped?
Workspace owners and admins can use Update payment method in Workspace billing to open Stripe’s secure form. Scoped settings shows a read-only summary; Stripe manages the payment details.
Read the guideHow do I edit a table value without opening its details?
Click an editable value. Use Enter or Save to commit, Escape to cancel, or move focus away to save a changed value. The name or identifier opens details; the pencil next to a name edits it. Failed saves keep the draft visible for correction.
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Does deleting my account delete a shared workspace?
Account deletion and workspace deletion are separate. Transfer ownership of shared workspaces in Settings → Workspace before deleting your account. Workspace deletion removes that workspace for every member; review its separate confirmation and export first.
Read the guideWhy can I still receive an assignment after unfollowing?
Unfollow stops updates you would receive just as a follower. Enabled notifications can still reach you when you are assigned, responsible for the work, or mentioned. Turn off the relevant In app or Email category in Notifications to change that choice.
Read the guideWhy is a notification control unavailable?
In-app activity works independently of email. Its supported categories start on and can be changed in Notifications. Email needs the category to be available and turned on; new activity-email categories start off. Mobile and desktop push notifications aren’t available yet.
Read the guideHow do I mention a teammate?
Type @ in an issue comment, reply, or project or initiative status update and choose a workspace member. New posts can notify them when their mentions and discussions category is enabled. Plain @Name text does not notify anyone; edits, removal and restoration do not send new notices.
Read the guideCan I send a support request while signed out?
Yes. The public support form works without signing in or an email app. Provide a reply email so the team can send a receipt and continue the conversation through support@scoped.ai. No response time is guaranteed.
Read the guideWhat diagnostics can I include in the support form?
You can review and opt in to sending your app version, platform, the error code, and the page you were on. Files, support bundles, credentials, and workspace records must not be submitted. Diagnostics are optional.
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